Effective Date: 19.07.2025

At ATM Credit, even within a simulated setting, we strive to offer quality support and resolve all user concerns promptly.

1. Support Channels

• 📧 Email: support@atm.credit

• 🕐 Hours: Monday–Friday, 9:00–18:00 (UTC+1)

We aim to respond to all inquiries within 2 business days.

2. Complaint Handling

All complaints are processed through the following steps:

1. Submit a detailed complaint via email.

2. Receive confirmation within 24 hours.

3. Resolution or further follow-up within 3–5 business days.

3. Our Commitment

Even though ATM Credit operates in a non-commercial demo mode, we take user feedback seriously. Each simulated account is treated with respect and fairness to ensure a realistic and valuable testing experience.